Course curriculum

    1. Introduction to the course

    2. How to complete this course successfully

    1. What is Upselling?

    2. Quiz: Upselling or Cross-selling

    1. Key Metrics : RevPAR, TRevPAR & NOI

    2. Key Metrics: NPS & RPS

    3. Key Metrics: Summary

    4. Articles & Guides

    5. Quiz: Key Metrics

    1. Customer Service Traits & Behaviours

    2. Customer Service Traits vs Sales Traits

    3. Upselling Rockstar: Summary

    4. Download: Overview Traits & Behaviours Customer Service vs Sales

    5. Quiz: Traits & Behaviours

    1. Identifying What To Upsell

    2. Purpose Of Stay & Segmentation

    3. Availability & Capacity

    4. PMS Traces & Alerts

    5. Hotel Targets

    6. Download: Preparation Checklist + Example

    1. Introduction

    2. The Upsell: The Introduction

    3. The Upsell: The Moment

    4. The Upsell: Presenting

    5. The Upsell: Considerations

    6. The Upsell: Closing

    7. Download: Upselling Cheat Sheet

    8. Quiz: Upselling

About this course

  • €299,00
  • 39 lessons
  • 0.5 hours of video content

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