Front Desk Upselling
Maximize your front desk upsell potential with our expert-led course! Gain a deeper understanding of the impact of upselling on guest experience, your KPIs, & perfect your sales pitch.
Introduction to the course
How to complete this course successfully
What is Upselling?
Quiz: Upselling or Cross-selling
Key Metrics : RevPAR, TRevPAR & NOI
Key Metrics: NPS & RPS
Key Metrics: Summary
Articles & Guides
Quiz: Key Metrics
Customer Service Traits & Behaviours
Customer Service Traits vs Sales Traits
Upselling Rockstar: Summary
Download: Overview Traits & Behaviours Customer Service vs Sales
Quiz: Traits & Behaviours
Identifying What To Upsell
Purpose Of Stay & Segmentation
Availability & Capacity
PMS Traces & Alerts
Hotel Targets
Download: Preparation Checklist + Example
Introduction
The Upsell: The Introduction
The Upsell: The Moment
The Upsell: Presenting
The Upsell: Considerations
The Upsell: Closing
Download: Upselling Cheat Sheet
Quiz: Upselling