Courses
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Front Desk Upselling: Upskilling session for Front Desk Agents
When it comes to upselling and cross selling at the Front Desk, you need to make sure you master the art of suggestive selling: Get to know their needs so that you can suggest the room or service that will make their stay become a memorable one.
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Visual Information (useful for upselling) at Check In
An important part of the check in process happens at the beginning: Reading your client, their profile, and needs. And that starts as early as when they enter the Lobby, and as soon as you look at them. Understand the importance of the visual info.
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Creating an Effective Hotel Upselling Strategy 101
Learn to create an effective upselling culture at your hotel. This comprehensive course for front office and revenue managers covers best practices, incentive plans, gamification strategies and more.
€299
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Front Desk Upselling for Agents Level 1
Maximize your front desk upsell potential with our expert-led course! Gain a deeper understanding of the impact of upselling on guest experience, your KPIs and improve your pitch
€299
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Upselling In Depth
5.0 average rating (2 reviews)Learn how to create a smooth, high-quality digital guest experience using hyper-personalisation to drive conversions across all stages of the guest journey. Empower your entire team to take ownership of the upselling process to scale your results.
€49
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The Fundamentals of Upselling
4.6 average rating (62 reviews)Get started in the multifaceted world of hotel upselling! Become acquainted with the many layers of effective upselling and learn how it can support hoteliers through periods of low demand along with some key do’s and don’ts.
Free