Introduction to the course
How to complete this course successfully
What To Upsell?
Sheet template: Most Profitable Services & Upgrades
Creating Goals & Getting Buy-In
Download: Front Desk Upselling - Creating goals & Getting Buy-In
Incentives & Engagement
Incentive Expectations: Development
Incentive Expectation: Appreciation
Incentive Expectations: Remuneration
Incentive Expectations: Work-Life Balance
Guide: Incentive Plans & Engagement
Quiz: Incentives & Engagement
Gamification
Gamification Elements
Download: Gamification Leaderboard Template
A Successful Upsell Program
Download: Upselling Programme Implementation Checklist
