Get started in the multifaceted world of hotel upselling! Become acquainted with the many layers of effective upselling, learn key do’s and don’ts and find out how it can support hoteliers through periods of low demand. 

Course curriculum

  • 01

    Introduction to the Fundamentals of Upselling

    • Intro course

    • How to complete this course successfully

  • 02

    What is Upselling?

    • What is Upselling?

    • Quiz: Upselling or Cross-selling

  • 03

    Key Metrics

    • Key Metrics

    • Quiz: Key Metrics

    • The Most Important KPIs for Hotels in 2021

    • KPI tree

  • 04

    Good vs Bad Upselling

    • Good vs Bad upselling

    • Quiz: Good vs Bad Upselling

    • Front-desk vs. pre-stay upselling

    • Checklist: Creating the best upsell offer

  • 05

    The Guest Perspective

    • Guest Perspective

    • Quiz: Guest Perspective

    • Deal library research Insights

  • 06

    Hotel Benefits

    • Hotel Benefits

    • Quiz: Hotel Benefits

    • Benchmark report - Upsell performance per type of hotel

  • 07

    Total Revenue Management

    • Total Revenue Management

    • Quiz: Total Revenue Management

  • 08

    Simple Tips & Tricks

    • Simple Tips & Tricks

    • Quiz: Simple Tips & Tricks

  • 09

    Certification test

    • Certification test

Reviews

Matthew Alberto

5 star rating

“This course was truly fascinating and helped me a lot in terms of learning about the basics and importance of upselling. Also what are the factors that we need to consider when upselling a product or service. This topic was explain broadly and spe...”

Read More

“This course was truly fascinating and helped me a lot in terms of learning about the basics and importance of upselling. Also what are the factors that we need to consider when upselling a product or service. This topic was explain broadly and specific in every aspect tackled. It's very nice to discover oaky, I'm very grateful to their team.”

Read Less

Victor Tofan

5 star rating

“Great initiative - knowledge is power! ”

“Great initiative - knowledge is power! ”

Read Less

James Hang

5 star rating

“The Video training was not too long for each course and Q&A was not too many, just nice for a retraining or refresher cause. Like it very much”

“The Video training was not too long for each course and Q&A was not too many, just nice for a retraining or refresher cause. Like it very much”

Read Less

yannick aragno

5 star rating

“I learned a lot about upselling. it gave me ideas.”

“I learned a lot about upselling. it gave me ideas.”

Read Less

Matthew Alberto

5 star rating

“This course was truly fascinating and helped me a lot in terms of learning about the basics and importance of upselling. Also what are the factors that we need to consider when upselling a product or service. This topic was explain broadly and spe...”

Read More

“This course was truly fascinating and helped me a lot in terms of learning about the basics and importance of upselling. Also what are the factors that we need to consider when upselling a product or service. This topic was explain broadly and specific in every aspect tackled. It's very nice to discover oaky, I'm very grateful to their team.”

Read Less

Ariana Santos

4 star rating

“Found this training very useful to apply and maximize all services in collaboration with all departments in a way to make a difference in the guest satisfaction”

“Found this training very useful to apply and maximize all services in collaboration with all departments in a way to make a difference in the guest satisfaction”

Read Less

Manish Singh Jat

5 star rating

“The course gives a detailed idea of upselling techniques in the hotel industry I will recommend this course to my friends.”

“The course gives a detailed idea of upselling techniques in the hotel industry I will recommend this course to my friends.”

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Eleftheria Egel

3 star rating

“I liked the course. Simple to understand and navigate. ”

“I liked the course. Simple to understand and navigate. ”

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Charlene Souza

5 star rating

“The course helped me to open my mind on how important and necessary it is to practice upselling in hotel services.”

“The course helped me to open my mind on how important and necessary it is to practice upselling in hotel services.”

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Suresh Nagaiah

5 star rating

“Should have more on other Customer Service & Revenue Management as well as Housekeeping Management Training”

“Should have more on other Customer Service & Revenue Management as well as Housekeeping Management Training”

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Joanna Loska

5 star rating

“I'd really enjoyed :)”

“I'd really enjoyed :)”

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Thi Lan Marol

5 star rating

“Thank you Oaky team to provide such training about upselling. Really useful to improve and master the approach with the guest for upselling and cross-selling. Best Regards, Lan M”

“Thank you Oaky team to provide such training about upselling. Really useful to improve and master the approach with the guest for upselling and cross-selling. Best Regards, Lan M”

Read Less

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