The Fundamentals of Upselling
Upselling for forward-thinking hoteliers
Get started in the multifaceted world of hotel upselling! Become acquainted with the many layers of effective upselling, learn key do’s and don’ts and find out how it can support hoteliers through periods of low demand.
Intro course
How to complete this course successfully
What is Upselling?
Quiz: Upselling or Cross-selling
Key Metrics
Quiz: Key Metrics
The Most Important KPIs for Hotels in 2021
KPI tree
Good vs Bad upselling
Quiz: Good vs Bad Upselling
Front-desk vs. pre-stay upselling
Checklist: Creating the best upsell offer
Guest Perspective
Quiz: Guest Perspective
Deal library research Insights
Hotel Benefits
Quiz: Hotel Benefits
Benchmark report - Upsell performance per type of hotel