How To Create An Upselling Culture
Learn to create an effective upselling culture at your hotel. This comprehensive course for front office and revenue managers covers best practices, incentive plans, gamification strategies and more.
Introduction to the course
How to complete this course successfully
What To Upsell?
Sheet template: Most Profitable Services & Upgrades
Creating Goals & Getting Buy-In
Download: Front Desk Upselling - Creating goals & Getting Buy-In
Incentives & Engagement
Incentive Expectations: Development
Incentive Expectation: Appreciation
Incentive Expectations: Remuneration
Incentive Expectations: Work-Life Balance
Guide: Incentive Plans & Engagement
Quiz: Incentives & Engagement
Gamification
Gamification Elements
Download: Gamification Leaderboard Template
A Successful Upsell Program
Download: Upselling Programme Implementation Checklist