Products
-
Reservation Information at Check-In
CourseWhen you are checking in guests, you have a very powerful tool in front of you: the PMS. On it, you will find around 20 different pieces of information that can be very, very useful to start understanding the profile and needs of that guest.
-
.jpg)
The psychology of selling
CourseWhy do people upgrade? Is it because of the features or benefits of your products and services? Or are there other reasons? Join us review the psychology of selling to help you drive up your results whilst pleasing your customers.
€29
-
.jpg)
Front Desk Upselling: Upskilling session for Front Desk Agents
CourseWhen it comes to upselling and cross selling at the Front Desk, you need to make sure you master the art of suggestive selling: Get to know their needs so that you can suggest the room or service that will make their stay become a memorable one.
€199
-
.jpg)
Visual Information (useful for upselling) at Check In
CourseAn important part of the check in process happens at the beginning: Reading your client, their profile, and needs. And that starts as early as when they enter the Lobby, and as soon as you look at them. Understand the importance of the visual info.
€47
-
Front Desk Upselling Champions' Session: Optimizing your team's potential
CourseOaky's Front Desk Upsell Champions' Session is the ultimate guide to optimize the team's performance. Aimed for those profiles (FOM, Asst FOM or Supervisors) who are given the task to run the Front Desk Upsell program internally.
€97
-
Creating an Effective Hotel Upselling Strategy 101
CourseLearn to create an effective upselling culture at your hotel. This comprehensive course for front office and revenue managers covers best practices, incentive plans, gamification strategies and more.
€299