Oaky Courses - Become a Rockstar at Upselling

Reservation Information at Check-In

When you are checking in guests, you have a very powerful tool in front of you: the PMS. On it, you will find around 20 different pieces of information that can be very, very useful to start understanding the profile and needs of that guest.

The psychology of selling

Course • 6 lessons

Why do people upgrade? Is it because of the features or benefits of your products and services? Or are there other reasons? Join us review the psychology of selling to help you drive up your results whilst pleasing your customers.

€29

Front Desk Upselling: Upskilling session for Front Desk Agents

Course • 21 lessons

When it comes to upselling and cross selling at the Front Desk, you need to make sure you master the art of suggestive selling: Get to know their needs so that you can suggest the room or service that will make their stay become a memorable one.

€199

Visual Information (useful for upselling) at Check In

Course • 6 lessons

An important part of the check in process happens at the beginning: Reading your client, their profile, and needs. And that starts as early as when they enter the Lobby, and as soon as you look at them. Understand the importance of the visual info.

€47

Front Desk Upselling Champions' Session: Optimizing your team's potential

Course • 9 lessons

Oaky's Front Desk Upsell Champions' Session is the ultimate guide to optimize the team's performance. Aimed for those profiles (FOM, Asst FOM or Supervisors) who are given the task to run the Front Desk Upsell program internally.

€97

Creating an Effective Hotel Upselling Strategy 101

Course • 23 lessons

Learn to create an effective upselling culture at your hotel. This comprehensive course for front office and revenue managers covers best practices, incentive plans, gamification strategies and more.

€299

Front Desk Upselling for Agents Level 1

Course • 39 lessons

Maximize your front desk upsell potential with our expert-led course! Gain a deeper understanding of the impact of upselling on guest experience, your KPIs and improve your pitch

€299

Upselling In Depth

Course • 53 lessons

5.0 (2 reviews)

Learn how to create a smooth, high-quality digital guest experience using hyper-personalisation to drive conversions across all stages of the guest journey. Empower your entire team to take ownership of the upselling process to scale your results.

€49

The Fundamentals of Upselling

Course • 22 lessons

4.6 (62 reviews)

Get started in the multifaceted world of hotel upselling! Become acquainted with the many layers of effective upselling and learn how it can support hoteliers through periods of low demand along with some key do’s and don’ts.

Free